Privacy Policy

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, Raúl Romero García, with address at 11 de abril 210 Apt 201, Col. Escandón, CP 11800. Miguel Hidalgo Borough. CDMX, being responsible for obtaining, using, and protecting your personal data, informs you of the following through this Privacy Notice:

This Privacy Policy aims to protect personal data through legitimate, controlled, and informed processing to ensure your privacy and your right to informational self-determination.

This Privacy Policy describes how personal information you provide on the website: ozolio.mx (hereinafter, "the Website") is collected, used, and protected. Your privacy is important to us, and we are committed to protecting it.

By using the Website, you accept the practices described in this Privacy Policy. It applies only to information collected through the Website and not to information collected from other sources.

Collection of Personal Information:

We may collect personal information, such as your name, email address, postal address, phone number, and payment details, as well as other applicable information to fulfill the purpose of this Policy. This information is provided directly when interacting with the Website, completing registration forms, subscribing to newsletters, making purchases, participating in surveys or contests, or sending us emails.

I.- PRIMARY AND SECONDARY PURPOSES

Your personal data collected by Ozolio, according to the category you fall into, will have the following purposes:

Primary purposes: Contact, which can be personal and/or electronic/digital and/or telephonic. Filling out registration forms or subscribing to our newsletter, which can be physical and/or electronic. Processing and completing transactions you make through the Website, such as purchasing products and/or services. Validation of information and/or documentation. Legal compliance: In certain circumstances, we may use your information to comply with applicable legal and regulatory obligations. Secondary purposes: Communications: We may use your contact information to send you information about your account, respond to your inquiries, and send you updates about our products and services. Website Improvement: We use feedback and information we collect to improve our Website, products, and/or services. Marketing: We may use your information to send you promotional materials about products and services we believe may interest you, provided you have opted to receive such communications.

II.- TYPES OF PERSONAL DATA COLLECTED

The personal data collected will be in accordance with the applicable purposes, including but not limited to: a) contact data, b) identification and general data, c) postal address, d) phone number, e) financial data for payments. Your personal data will be collected through remote electronic communication means, either by our own or third-party services, through various applications, including but not limited to, phone calls, video calls, video conferences, emails, filling out forms on our websites and/or social networks, as well as any other present or future means permitted by law.

The Website uses automatic information capture tools through Cookies and Web Beacons to improve the user experience and obtain only information about your computer's internet browsing, such as the search history preferences you have made, and not any personal data. If you do not want Ozolio to obtain this type of information, you can disable the cookies function in your browser. However, please note that some parts of the site may not function correctly if cookies are disabled.

Use of Cookies and similar technologies: Cookies allow us, among other things, to tailor a site or advertisement to your current interests and preferences. For your peace of mind, cookies are safe in all aspects. They are not programs that can be used to damage files, and it is not possible to obtain your personal data from them. If you still do not want cookies to be sent or stored on your system, most Internet browsers will allow you to delete them from your hard drive, prevent their storage, or issue a warning before a cookie is stored on your computer.

III.- EXPRESS CONSENT

If the Website needs to process sensitive personal data, it will request your express and written consent for its processing and protection beforehand.

By accepting this Privacy Policy, Users agree with all aspects outlined in this document and authorize us to process their Personal Data for the purposes mentioned above. It will be understood that Users have given their consent freely, previously, informedly, expressly, and unequivocally when they have checked the "I accept the Privacy Policy" box on the Websites.

IV - DATA TRANSFER

For the proper operation and fulfillment of the purposes pursued, the personal data you provide may be transferred to third parties, whether national and/or foreign, without your prior authorization in the following cases:

When provided by law and/or international treaty, and it must be transferred to federal, state, local, or foreign authorities for due regulatory compliance. When necessary for medical prevention or diagnosis, the provision of health care, medical treatment, or the management of health services. When carried out to controlling companies, subsidiaries, or affiliates under common control of the Website or under the control to which the Website is subject. When it is by virtue of a contract concluded or to be concluded in your interest by the Website and a third party; When necessary or legally required to safeguard a public interest or for the procurement or administration of justice; When necessary for the recognition, exercise, or defense of a right in a judicial process, and When necessary for the maintenance or fulfillment of a legal relationship between the Website and You. In the following cases, your prior consent will be required to transfer your personal data:

When necessary to validate personal and/or business information and documentation you have provided, with public and/or private entities responsible for its issuance. When necessary to provide references to public and/or private entities requested by the Website to validate information and/or documentation of which you are the owner. When the Website participates in investigations and must provide statistical information. If you express your opposition to your personal data being transferred (see section VI.), it will be understood that consent has been denied, and therefore, its use will be limited to the provision of services offered by the Website, and you will not be able to access any other third-party service. Otherwise, if you do NOT express your opposition, it will be understood that you HAVE given consent for your personal data to be transferred to third parties.

V.- SECURITY MEASURES

The Website has a Personal Data Privacy Department responsible for monitoring and applying the personal data privacy policy. As a result of this policy, physical, technical, and administrative security measures have been implemented for the proper processing and storage of your personal data and, where appropriate, to prevent unauthorized use and/or disclosure of the same, either through periodic staff training, limited access to information only to authorized personnel who require knowledge of it for specific functions, implementation of new processes, acquisition and maintenance of hardware and/or software that meet information security standards, workspaces free of information and/or documentation, promotion of compliance with our privacy policy internally and externally with third parties through specific contracts or contractual clauses regarding data privacy and information confidentiality.

VI.- CONTACT, ARCO RIGHTS, AND REVOCATION OF CONSENT

For all matters related to the processing and protection of your personal data, the timely exercise of your rights of Access, Rectification, Cancellation, and Opposition (ARCO), as well as to request the revocation of consent or limitation of the use of your personal data, you must submit your request in writing, addressed to the Personal Data Protection Department; this request must be sent to the email address marketing@ozolio.mx.

You have the right to exercise your ARCO rights when:

Access. - You require knowing what type of data the Website has of your property and for what it is used. Rectification. - You require correcting your data because they are inaccurate, incomplete, and/or need to be updated. Cancellation. - You require the Website to delete your personal information from its databases. Opposition. - You require opposing the use of your data for specific purposes. Your request must include the following requirements:

Your full name, address, and another means to communicate the response to your request. The documents that prove your identity or, where appropriate, the legal representation of the owner on whose behalf you are acting. A clear and precise description of the personal data for which you seek to exercise any of the aforementioned rights, and Any other element or document that facilitates the location of the personal data. In the case of rectification requests, you must indicate the modifications to be made and provide the documentation that supports your request. The Website will communicate the determination adopted within a maximum period of twenty (20) business days from the date it receives the request so that, if appropriate, it becomes effective within fifteen (15) days following the date the response is communicated.

Ozolio may deny access to personal data, rectification, cancellation, or granting of opposition to their processing in the following cases:

When the applicant is not the owner of the personal data, or the legal representative is not duly accredited for this purpose; When the personal data of the applicant are not found in its database; When the rights of a third party are harmed; When there is a legal impediment, or the resolution of a competent authority that restricts access to personal data, or that does not allow their rectification, cancellation, or opposition; When rectification, cancellation, or opposition has been previously carried out. In this same vein, you are informed that you have the right to revoke at any time the consent granted to Ozolio for the processing of your data or to limit their use; if the request is not appropriate under the applicable regulations, you will be informed in the same terms mentioned above.

VII.- MODIFICATION AND/OR UPDATE TO THE PRIVACY NOTICE

Ozolio may modify and/or update its Privacy Notice at its sole discretion. If the Privacy Notice is modified and/or updated, the Website will publicly post the modification and/or update on its website: ozolio.mx, so we invite you to visit this section periodically to stay informed of any changes. Any substantial change, unless it derives from a reform to the Mexican legal framework or an order from a competent authority, will be notified through the website 30 calendar days before the corresponding modification takes effect.

Last modified on April 14, 2026.